FAQ's

PRODUCT DETAILS

  • Is a free trial facility available?
  • No, a trial is not available.


  • How do you choose the right size?
  • We have listed a standard European and American size chart for each product as a reference. You can choose your size according to the sizes mentioned.


  • What are the care instructions for your clothing items? 
  • All clothing should be hand-washed in cold water or dry clean. Do not hot press.


  • Is packaging involved with the product?
  • Yes, our products come in a sturdy and high-quality packaging box to ensure protection from getting damaged.


  • What are the products available in our collection?
  • We offer a wide range of clothing for both summer and winter to men and women. Our collection includes cardigans, jackets, pants, sweatshirts, partywear dresses, and more. In addition to apparel, we also provide a vast range of footwear, bags, accessories, and home essentials.


  • How can I redeem the $10 gift card?
  • To redeem the $10 gift card, visit our website and select your desired gift. During the checkout process, enter the code "GOLDENSHOPGIFTCARD" in the given field. 

    Note: This gift card can only be redeemed through the website, and make sure to apply the code correctly before completing your purchase.


    SERVICE RETURN

  • Are your products covered by any return service? If yes, please explain. 
  • We allow an exchange and refund policy. To request the exchange and refund: Please emailthe@goldenselfcares.com with your order number and request and one of our team will get back to you. Please allow 48 working hours for a response.


  • How do you request a return in case of a damaged product?
  • We allow a 30-day return and full refund policy from the received date of the item. Items must be returned in a sellable condition - unworn, with tags and dust bags.


  • Should the customer send damaged items, or will your team provide pick-and-drop service?
  • Yes, once the customer receives an email from us. We will provide a shipping label and ask the customer to drop the items to the nearest logistics partner we are affiliated with.


    ORDERS AND TRACKING

  • How do I track my order on the website?
  • Customers can track their orders once this service is available on our website.


  • Can I cancel my order after the shipment is made?
  • No, the order will not be canceled once the product is shipped; only the customer will be responsible for it.


  • Suppose the order is canceled after confirmation. What measures will you take to inform the customer?
  • Eligible customers will receive an email notification if an order is canceled after confirmation. In the case of pre-paid orders, the full amount will be refunded.

  • During transit, what should I do if my item is damaged? 
  • Please take a picture of the damaged item, contact us atthe@goldenselfcares.com, and mention that it was damaged during shipping. We will provide the best resolution possible.

  • Can I change my delivery address after shipment?
  • Once the shipment has been made, modifying the delivery address is impossible. However, you can directly get in touch with the courier service for assistance.

    Our customer service team will help you if you have any queries or concerns about our products or your order. You can contact us through our website's contact form or email us atthe@goldenselfcares.com. We will connect with you within 24-48 hours.


    Thank you for shopping with us!

    Our customer service team will help you if you have any queries or concerns about our products or your order. You can contact us through our website's contact form or email us at the@goldenselfcares.com. We will connect with you within 24-48 hours. Thank you for shopping with us!